Contact Us
Got a question about something you read on stayteen.org, spotted an error, or want to flag a change at one of the sweepstakes and social casinos we cover? Here's how to get in touch and what to expect once you do.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message, though during busy periods it can take a few days to reply — sweepstakes casino terms, eligible states and promotions change often, and we'd rather give you an accurate answer than a fast one.
When you write in, it helps to include:
- The name of the page or operator your question relates to
- Whether your query is about game availability, redemption, or something else
- Your general location (state), if the question is about eligibility — we won't ask for anything more specific than that
What we can and can't help with
We're an independent information site, not a sweepstakes casino operator, payment processor or regulator. That shapes what we're able to do when you contact us:
- We can answer questions about how we research and present information, correct factual errors on our pages, and pass along feedback about your experience with a platform's games, promotions or Sweeps Coins redemption process.
- We can't access your account on any third-party site, process a redemption, verify your identity, or resolve a billing or payment dispute — those requests need to go directly to the platform in question, since only they hold your account details.
- We can't give you a legal opinion on whether a particular sweepstakes casino is permitted to operate in your state. Laws in this area vary by state and change regularly, so for anything that matters to your specific situation, check the operator's own terms and, if in doubt, your state's consumer protection or gaming authority.
Reporting an issue with a listed platform
If you've run into a problem with a specific site — a promotion that didn't match what was advertised, an eligible-state list that seems outdated, or a redemption threshold that's changed — let us know. We use reader reports to keep our coverage current, alongside our own research. We can't guarantee a specific outcome for individual cases, but confirmed changes get reflected in our content.
If your concern is about gameplay habits rather than a specific platform, our Responsible Gambling page has resources worth reviewing, and our About Us page explains more about how this site approaches its coverage.
Corrections and content questions
Sweepstakes casino details — Gold Coin and Sweeps Coin structures, free entry methods, redemption minimums, verification requirements — are supplied by operators and can change without much notice. If you believe something on stayteen.org is out of date or incorrect, tell us which page and what you've found, ideally with a source or screenshot. We fact-check reported issues before making changes rather than editing on request alone.
General questions about how sweepstakes-model gaming works, including the difference between purchasable and promotional currencies, are also welcome — if we think the answer would help other readers, we may turn it into an FAQ or a new page.
Before you write in, a few things worth checking first
A number of common questions are already covered elsewhere on the site:
- Our Responsible Gambling page covers healthy play habits and where to find further support.
- Our Terms and Conditions page explains how this site operates and the limits of the information we provide.
- Our About Us page sets out who runs stayteen.org and how we approach our coverage.
Checking these first might save you a wait for a reply — and if your question is about a specific operator's account, redemption or verification process, contacting that platform's own support team directly will almost always be faster than reaching us.